PRIVACY POLICY

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase our products or contact us.

Who We Are

Bloom House is a UK clothing brand specialising in premium hoodies and apparel.

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: hello@wearbloomhouse.com

Information We Collect

We may collect the following information:

Your name
Email address
Postal address
Telephone number
Payment information (processed securely through our payment provider – we do not store card details)
Order history
Delivery information
Communications you send to us
Technical information such as IP address, browser type and device information
Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Respond to enquiries
Provide customer support
Improve our website and customer experience
Prevent fraud
Send marketing emails where you have chosen to receive them
Meet our legal and accounting obligations

Marketing

If you subscribe to our mailing list, we may send you updates about new collections, product launches and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Payment Information

Payments are processed securely by trusted third-party payment providers. Bloom House does not store your payment card details.

Sharing Your Information

We only share your personal information where necessary, including with:

Payment providers
Delivery and courier companies
Website hosting providers
Email marketing providers
Professional advisers where required
Government authorities where required by law

We never sell your personal information.

Cookies

Our website uses cookies to help improve your browsing experience, understand website traffic and provide essential website functionality.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Please see our separate Cookie Policy for further information.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Restrict or object to certain processing
Withdraw consent for marketing at any time
Request a copy of your data where applicable

To exercise any of these rights, please contact us using the details above.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Bloom House

Email: hello@wearbloomhouse.com

If you remain unhappy with how your personal information has been handled, you have the right to complain to the UK Information Commissioner's Office (ICO).